BN Beauty Lab Return & Refund Policy

Thank you for shopping at BN Beauty Lab. We take pride in the quality of our products and your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• The item must be in the same condition you received it.

• Proof of purchase (order number or receipt) is required.

Non-returnable items include:

• Used makeup brushes or tools

• Gift cards

• Sale or clearance items

How to Initiate a Return

1. Email us at [insert email address] within 14 days of delivery with your order number and reason for return.

2. Once your return is approved, we will provide you with instructions and the return shipping address.

3. You will be responsible for return shipping costs unless the item is defective or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with photos and details. We will replace the item at no extra cost or offer a full refund.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order.

Contact Us

If you have any questions about our return and refund policy, reach out to us at:

📧 bnmakeup@gmail.com
📍 BN Beauty Lab, Los Angeles, CA